FAQ

orders

In some cases, it may be a browser problem. If the problem persists you can contact our customer service for assistance.

Following the payment and the validation of your order, a confirmation email is automatically sent.

Depending on your choice of carrier an automatic message with the tracking number will be sent to you. If this is not the case, please contact our customer service by email boutiques@lesbains-paris.com.

No changes can be made once the order has been placed. For any cancellation or refund, please refer to the “Returns” section.

delivery

We deliver in France and all European countries via colissimo and chronopost.

Some farther destinations are also covered by colissimo for the purchase of the discovery set and/or the candle: Brazil, China, Hong-Kong, Japan, Russia, United Kingdom, Turkey, Morocco.

All our orders are shipped within 2 to 5 business days.

If you choose Colissimo, the delivery time can vary from 1 to 3 weeks depending on the destination.

If you choose Chronopost, the delivery time is 24 hours for France and 3 days to 1 week for the rest of the destinations.

If you did not receive an automatic email, please contact our customer service at boutiques@lesbains-paris.com .

returns

Each Eau de Parfum Les Bains Guerbois is delivered with its sample. This allows you to test before adopting. If the fragrance does not suit you, please contact our customer service boutiques@lesbains-paris.com to proceed with the refund once the product is returned (at the customer’s expense).

We do not accept returns on the discovery set or the candle.

Any item that has been damaged in transit or has an anomaly can be refunded. Remember to take and send a photo to boutiques@lesbains-paris.com .

Any product purchased on our eshop can be returned in its original condition to our Parisian store at 2, rue du Bourg L’abbé 75003. Any product purchased in store can only be returned to the store.

Once the return is received and your refund request is approved, we will proceed with the refund of your order within 3 weeks.

product information

Our discovery kit contains an explanatory leaflet as well as all the references of the collection Une date, Une histoire :

  • 1885 Sulphur Baths
  • 1900 Proust’s time
  • 1978 Les Bains Douches
  • 1979 New Wave
  • 1986 Eclectic
  • 1992 Purple Night
  • 2013 Artists’ Residence
  • 2015 The Phoenix
  • 2018 Roxo Tonic

The concentration of our perfume waters is 14%.

All our ingredients have been carefully selected and enhanced by Master Perfumers in 100% vegan and cruelty free formulas.